Refund policy

Last updated: November 12, 2026

At GlowVana Glam, we want every customer to receive their order in excellent condition. If something goes wrong, we're here to help.

1. Return Eligibility

We generally accept return, replacement, or refund requests only for products that:

  • Arrive damaged.

  • Are defective.

  • Are incorrect or different from what was ordered.

We do not generally accept returns for changes of mind, personal preferences, or incorrect sizes or colors selected by the customer.

Nothing in this policy limits your rights under applicable consumer protection laws.

2. Reporting an Issue

If you receive a damaged, defective, or incorrect item, please contact us promptly after delivery.

Email Fernandesfromgilvania@gmail.com and provide:

  • Your order number.

  • A description of the problem.

  • Clear photographs showing the issue, where available.

  • Photographs of the shipping packaging, if relevant.

Our customer support team will review your request and explain the next steps.

3. Returns and Shipping

Return procedures depend on the product and its fulfillment location.

Products fulfilled from China: Customers generally do not need to return damaged, defective, or incorrect products. After approval, a refund or replacement may be provided without requiring the item to be shipped back.

Products fulfilled by US suppliers: Some products may need to be returned before a refund or replacement can be completed. If a return is necessary, we will provide instructions and an appropriate return address.

For approved claims involving damaged, defective, or incorrect products, GlowVana Glam will cover any required return shipping costs.

Please do not send products to Zendrop's warehouse or to the original shipping address without our instructions.

4. Refunds and Replacements

Once we review and approve an eligible claim, we will arrange an appropriate refund or replacement.

Approved refunds are issued to the original payment method. After processing, refunds typically appear within 5–10 business days, depending on the payment provider or financial institution.

5. Non-Returnable Products

Except for damaged, defective, or incorrect products, or where applicable law requires otherwise, we generally do not accept returns of:

  • Used or worn clothing and accessories.

  • Opened or used beauty and skincare products.

  • Products damaged through misuse or improper handling.

  • Products purchased by mistake.

  • Items no longer wanted.

6. Exchanges

We do not generally offer exchanges for personal preferences, including size or color changes.

If you receive an incorrect or defective item, contact us so we can review replacement options.

7. Order Cancellations

Please contact us immediately if you need to cancel an order.

Orders that have already entered processing or shipment may not be eligible for cancellation, except where required by applicable law.

8. Product Warranties

GlowVana Glam does not offer an additional voluntary product warranty unless expressly stated on the product listing.

This does not affect any statutory warranty rights or other consumer protections that may apply.

9. Contact Information

GlowVana Glam

Customer Support: Fernandesfromgilvania@gmail.com

For faster assistance, please include your order number and a brief explanation of your request.

We reserve the right to update this policy as needed, subject to applicable law.